FAQ

GENERAL QUESTIONS

  1. What is iMed Pharmacy?

Ans: iMed is an online medicine delivery company under licensed by the Food and Drug Administration (FDA). We are fully dedicated to improving your health and quality of life. iMed enables faster, easier, safer and more convenient access to medications.

  1. Why do I have to set up a free account?

Ans: We safely store all the prescription details you provide to make it easier for your next order. Creating an account makes it easier for us to better understand and tailor our services to your needs.

  1. What are your contact numbers?

Ans: For any questions or concerns, you can communicate with us through 0927-826-6167

 

  1. What are your hours of operation?

Ans: iMed operating hours is from 8:00am to 5:00pm

 

  1. Is iMed license?

iMed is a licensed and FDA-Approved online medicine and delivery platform

 

ORDERS AND PAYMENTS

  1. What contact information do I need to provide to place an order?

Ans: Please provide the following details:

     > Email Address

     > Customer Name

     > Delivery Address

     > Contact number

 

  1. How do I place my first order?

2.1 Head over to imed.ph and enter the name of your medication(s) in the search bar or click the icon for Prescription and Over the counter items.

2.2 Select the correct form, strength and package size and click Add to Cart or buy now button. Upload SC/ PWD ID, Rx and booklet if applicable. Take Note: Upload your prescription for prescription medicines

2.4 After clicking Check out, you'll be prompted to indicate your information. Once done It will redirect you to the shipping information. Click Continue to payment.

2.5 You will now redirect to payment information. Once done, you will receive an email confirmation about your order.

 

  1. Do I need prescription to order medication?

Ans: A valid prescription is required from a licensed physician.

 

  1. What files and size are accepted?

Ans: Type of files and size accepted: image files ( Jpg, png, bmp, )

 

  1. Is there a minimum order value?

Ans: There is no minimum order value

 

  1. How much is the delivery fee?

Ans: We have standard delivery fee of Php 50.00

 

  1. What payment options are available?

Ans: Bank Transfer to our Unionbank bank account. Account Name: OXFORD DISTRIBUTIONS, INC., Account number: 00-088-002285-1

 

DELIVERY QUESTIONS

  1. Where does iMed deliver?

Ans: We deliver within Metro Manila for now

 

  1. How quickly will I receive my order?

Ans: Next day delivery upon fulfillment/ receive of payment

 

  1. What courier do you use?

Ans: iMed have own fleet of Riders